Financial Aid Policies and Procedures Manual
Introduction to the Indian Hills Financial Aid Office
This Financial Aid Policies and Procedures Manual is designed to provide students, staff, and stakeholders with clear and accurate information regarding the administration of financial aid at Indian Hills Community College. It outlines institutional policies, federal and state regulations, and procedures related to financial aid programs available to eligible students.
The information contained in the manual is subject to change in accordance with regulations established by the U.S. Department of Education and applicable federal and state laws. While Indian Hills Community College strives to ensure that all information contained herein is accurate and factual, this publication has not been reviewed or approved by the U.S. Department of Education.
Purpose & Philosophy of the Financial Aid Office
It is the mission of the Financial Aid Office to provide the financial resources for students to attend Indian Hills, and in doing so, exhibit the highest level of quality and expertise in the services we provide. This mission adheres to and supports the Indian Hills mission of changing lives by inspiring learning, diversity, social enrichment and regional economic advancement. The primary goal of the office is to assist students as they pursue their education beyond high school by providing quality customer service, by obtaining the highest level of knowledge of financial aid regulations and programs, and by timely processing and disbursing of financial aid. The office will strive for continual improvement in the efficiency and effectiveness of our services.
The financial aid programs at Indian Hills are administered in conjunction with the policy that the family is the primary and responsible resource for helping students meet their educational costs. Financial aid programs are available to assist in meeting the difference between potential resources and college expenses. The manual is designed to help you understand the financial aid process and to explain the types of financial aid programs available to you during your education at Indian Hills. Please read the manual carefully and monitor it regularly for updates.
Institutional Non-Discrimination Policy
It is the policy of Indian Hills Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact Alix Baker, Dean, Student Development, 525 Grandview Ave, Ottumwa, IA 52501, (641) 683-5155, equity@indianhills.edu (students, faculty and staff); Ashleigh Richmond, Dean, Academic Resources, (641) 683-5749, disability@indianhills.edu (students with disabilities); or the Director of the Office for Civil Rights U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-35821, Telephone: (303) 844-5695, FAX: (303) 844-4303, TDD: 800-877-8339, Email: ocr.denver@ed.gov.
Financial Aid Policies and Procedures Manual
All students are required to read the Financial Aid Policies & Procedures Manual. The Financial Aid Policies & Procedures Manual is a living document, so please refer to it as often as you need to when referencing financial aid information. If you have specific questions about your financial aid, you can reach out to the Financial Aid Office, Indian Hills Community College, 623 Indian Hills Drive, Ottumwa, Iowa 52501, call 1-800-726-2585 ext 5262 (locally 641-683-5262) or email at Onestop@indianhills.edu.
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